Shipping & Return policy
We ship globally.
All orders are shipped within 2 business days after payment has cleared. Orders are shipped Monday through Thursday, with the exception of holidays.
Smaller items, such as gels & creams, are shipped via Standard Registered Post and are typically delivered within 7-15 business days.
Large orders, including orders for TriPollar STOP and POSE kits are shipped via DHL or EMS (Express International Airmail), depending on their destinations:
- Packages shipped to North America usually arrive within 4-9 business days*.
- Packages shipped to Europe usually arrive within 4-9 business days*.
- Packages shipped to South America usually arrive within 5-21 business days*.
- Packages shipped to Asia usually arrive within 6-12 business days*.
Please note, if you do not provide all of the required information it may delay the shipping process.
You should receive a shipping confirmation email with the tracking details once your order has shipped.
Stop2Pose.com is not responsible for any Customs or Import duties incurred upon the arrival of the package to your country, or for any delays caused by Customs inspections. Please note that packages are shipped from Israel (where the products are manufactured).
To ensure the timely arrival of your packages, please be sure to input the correct mailing address at checkout.
*Shipments to some destinations, including South America and Africa, may take longer than average.
Every order paid by credit card will be verified by the credit card issuer before we ship it. In case we need further information from the customer we will send a message with additional requested information to verify the payment. If we don't receive a reply within 5 days we will have to cancel the order and send a full refund. We are not responsible for any currency conversion.
All orders are subject to verification
Risk Free 60-Day Money-Back Guarantee
We're so confident you will love Tripollar™ At Home treatment, we're giving you a 60-day, risk-free money-back guarantee on all our products.
We offer full refunds, minus the cost of expedited shipping, or minus the cost of regular/registered shipping, and the cost of any open/used disposable items such as gel & cream. The refund is only for products that have returned to us in new condition.
The customer is responsible for covering the cost of shipping products back to us.
If your item is damaged or defective, we will be happy to repair or replace it.
We will issue the refund to your Paypal account or your credit card as soon as we receive the returned item in a respectable condition.
Please note that we are not responsible for any delays in delivery caused by Customs inspections in the recipient's country, nor are we responsible for any Customs duties, VAT, or sales tax charges you may be charged upon delivery.